Frequently Asked Questions - All FAQs
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Our current payment system requires full payment for all pre-orders. However, for orders that are over $125 (before tax and shipping) you have the option to request that payment be deferred by providing a 25% non-refundable deposit.
Just email us at email@example.com with your request (make sure to list all items you are interested in and the quantity you would like to purchase) and we will send you a Paypal invoice for the 25% non-refundable deposit. Alternatively you can submit our Request Deposit form located in the menu under Contact Us or by using this link: http://northmencollectibles.ca/index.php/contactus1/request-deposit.
You can, however it is not recommended if you are planning to have your items shipped to you. If your order includes pre-order items, the order will not ship until all items are in-stock. If you would like your in-stock items to ship right away you will have to order them separately.
If you have accidentally combined a pre-order item and an in-stock item please contact us as soon as possible and we will work with you to get you the items you want when you want them.
We know that paying in advance for an item sucks and paying shipping for a single item is even worse. During checkout use the “Add to Locker” option to add the item to your “Locker”. It will stay there until you are ready to pick it up locally or have it combined with other items and shipped to you. You can also use the “Add to Locker” feature to avoid paying for shipping until the item is in stock.
There is no limit to the amount of time we will hold your items for you. We reserve the right to email you requesting shipment if they have been in your "Locker” for 3+ months. After 3 months a 1$ per day charge will apply to your account for any items in your "Locker” that have been in storage for over 3 months.
Products in your Locker may be cancelled within 15 days of product purchase (or release in the case of a pre-order). Please contact firstname.lastname@example.org with a cancellation request to have your order refunded.
Once you are ready for your items to ship just send us an email at email@example.com and let us know. We will prepare your order and send you an invoice for the shipping cost. Our standard $14.99 flat rate per shipment still applies as well as free shipping on orders over $125 (before taxes).
If you would like to cancel your pre-order at any time before it has shipped, please email us at firstname.lastname@example.org with a cancellation request. Once the request has been received it will be processed and a refund will be issued. In most cases, there will be no penalties for cancelling a pre-order however this policy is in place for occasional use. While we understand that sometimes life gets in the way if we find a customer has been abusing this privilege we reserve the right to rescind this policy.
Products in your Locker may be cancelled within 15 days of product purchase (or release in the case of a pre-order). Please contact us via email with a cancellation request to have your order refunded.
Special order items are final sale only and cannot be cancelled. Please ensure you 100% want the item before placing a special order.
Selecting "Cash/EMT" during the checkout process allows you to pay by cash upon pick up or via Email Money Transfer. If paying by cash please schedule to pick up your item within 48 hours of placing the order (or the item arriving on-hand) otherwise we will not be able to guarantee the availability of your item. If paying by Email Money Transfer please email us the password that should be used to deposit the transfer.
We are new and small which has lead to a smaller more focused product catalog. It is possible that the item you want is not offered by our Canadian distributors, that it has gone out of stock or that it costs too much to ship it to our warehouse from the US. If you’re interested in a product we don’t have listed email us at email@example.com and let us know. We will try our best to find it at a reasonable price and let you know what it would cost you. We have access to a massive catalog through our US based distributors and will likely be able to order the product for you, however it is important to keep in mind that the cost of the item will be higher than if it was available for purchase in Canada.
While we have established relationships with a number of North American based wholesalers it is both difficult and expensive to import certain collectibles from Japan that are not available through local distribution. These include but are not limited to S.H. Figuarts and Tamashii Webstore Exclusives. These items are usually posted with very low stock numbers and will sell out quickly.
It is rare for the price of an item to become more expensive however if for some reason the sale price has been adjusted upward we will notify you of the change and you will have the option to either keep or cancel your order. Orders cancelled under these circumstances will not be subject to a cancellation fee and all deposits will be returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This means that your item’s packaging cannot have been opened, even just to inspect the item.
Unopened merchandise may be returned for a refund (excluding the shipping charge) within 15 days of purchase. A restocking fee of 10% will be deducted from the refunded amount. Any shipping charges incurred during the process of returning an item are the responsibility of the customer. All returns must be pre-authorized; we will not accept any items sent back without first contacting us.
Refunds will be processed once the item has been received and inspected. If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Special order and sale items are final sale only. Returns will not be accepted for special order merchandise as the item was ordered specifically for that customer.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Yes! If you live in the GTA you can contact us to organize a time to drop off your return locally. In this case you would not have to worry about shipping charges however the 10% restocking fee will still be deducted from your refunded amount.
If your item suffers from a manufacturer defect please contact us via email at firstname.lastname@example.org within 24 hours of receiving the item. Defective items are the responsibility of the manufacturer and we will provide you with the information you need to contact them for a replacement of your item. Sadly imperfect paint is not considered a manufacture defect and is a byproduct of modern mass market machine painting systems.